Privacy Policy

Effective Date: August 6, 2026

At Waypoint Logistics, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our dispatch and delivery services or interact with our website.

1. Information We Collect

We may collect the following information:

Personal Information

  • Full name
  • Phone number
  • Email address
  • Pickup and delivery addresses
  • Billing and payment information
  • Business or company details (where applicable)

Delivery Information

  • Package details (description, size, weight where necessary)
  • Delivery instructions
  • Recipient contact information

Technical Information

  • IP address
  • Browser type
  • Device information
  • Cookies and website usage data

2. How We Use Your Information

We use your information to:

  • Process and manage dispatch and delivery requests.
  • Coordinate pickups and deliveries.
  • Communicate delivery updates and notifications.
  • Process payments and invoices.
  • Respond to customer inquiries and support requests.
  • Improve our services and customer experience.
  • Detect fraud, prevent misuse, and maintain platform security.
  • Comply with applicable legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with:

  • Delivery personnel assigned to complete your delivery.
  • Payment processors for secure transaction processing.
  • Service providers who support our business operations.
  • Government or regulatory authorities where required by law.
  • Law enforcement agencies when legally obligated.

Information shared is limited to what is necessary for the requested service.

4. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable security practices, no method of internet transmission or electronic storage is completely secure.

5. Data Retention

We retain personal information only for as long as necessary to:

  • Complete deliveries.
  • Maintain business and financial records.
  • Resolve disputes.
  • Meet legal and regulatory requirements.

When information is no longer required, it is securely deleted or anonymized where appropriate.

6. Cookies

Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance user experience. You can control cookie preferences through your browser settings.

7. Your Rights

Depending on applicable laws, you may have the right to:

  • Request access to your personal information.
  • Correct inaccurate information.
  • Request deletion of your information where legally permissible.
  • Withdraw consent where processing is based on consent.
  • Object to certain processing activities.

To exercise these rights, please contact us using the details below.

8. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

9. Updates

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. Any updates will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Waypoint Logistics
Email: info@waypointlogistics.com
Phone: +234 XXX XXX XXXX
Business Address: [Insert Business Address]