Terms & Conditions

Effective Date: August 6, 2026

Welcome to Waypoint Logistics. These Terms & Conditions govern your use of our website and dispatch and delivery services. By requesting our services or using our website, you agree to comply with these Terms.

1. Acceptance of Terms

By accessing our website or using our services, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree, please do not use our services.

2. Our Services

Waypoint Logistics provides dispatch and delivery services for individuals and businesses. Our services include the pickup, transportation, and delivery of parcels within our service areas.

We reserve the right to refuse, cancel, or suspend any delivery request that violates these Terms or applicable laws.

3. Customer Responsibilities

When placing a delivery request, you agree to:

  • Provide accurate pickup and delivery information.
  • Ensure the recipient's contact details are correct.
  • Properly package items to prevent damage during transit.
  • Ensure all items comply with applicable laws and regulations.
  • Be available or ensure an authorized representative is present during pickup where required.

Waypoint Logistics is not responsible for delays or failed deliveries resulting from incorrect information provided by the customer.

4. Prohibited Items

Customers must not send:

  • Illegal or prohibited goods.
  • Dangerous or hazardous materials.
  • Explosives or flammable substances.
  • Firearms or weapons.
  • Live animals.
  • Perishable goods without prior agreement.
  • Counterfeit or stolen goods.
  • Any item prohibited under applicable law.

We reserve the right to inspect packages where permitted by law and refuse prohibited shipments.

5. Delivery Times

Estimated delivery times are provided for convenience only and are not guaranteed. Delays may occur due to:

  • Weather conditions.
  • Traffic congestion.
  • Road closures.
  • Vehicle breakdowns.
  • Public holidays.
  • Circumstances beyond our reasonable control.

We will make reasonable efforts to keep customers informed of significant delays.

6. Fees and Payments

Customers agree to pay all applicable delivery charges before or as otherwise agreed.

Additional charges may apply where:

  • Delivery details are changed after booking.
  • Waiting time exceeds the allowed period.
  • Multiple delivery attempts are required.
  • Additional handling is necessary due to oversized or unusually heavy packages.

Payments made are generally non-refundable once delivery has commenced, except where required by law or approved by Waypoint Logistics.

7. Cancellations

Customers may cancel a delivery request before pickup.

If cancellation occurs after a rider has been dispatched or pickup has taken place, cancellation fees may apply depending on the stage of the delivery.

8. Lost or Damaged Items

While we exercise reasonable care in handling all deliveries, Waypoint Logistics shall not be liable for:

  • Improperly packaged items.
  • Fragile items not declared before shipment.
  • Damage resulting from inadequate packaging.
  • Delays caused by circumstances beyond our control.

Any claims for loss or damage should be reported within 48 hours of the scheduled delivery.

Where liability is established, compensation will be limited to the actual declared value of the item or the maximum amount permitted under applicable law or our service policy.

9. Limitation of Liability

To the fullest extent permitted by law, Waypoint Logistics shall not be liable for:

  • Indirect or consequential losses.
  • Loss of profits or business opportunities.
  • Delays caused by events beyond our reasonable control.
  • Loss resulting from inaccurate information provided by customers.

Our total liability shall not exceed the amount paid for the affected delivery unless otherwise required by law.

10. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy.